Libraries FAQ
Please
check our FAQ’s below for information and updates on our services.
What services do you currently provide?
Due to current lockdown restrictions many of our
branches are closed. However, Click & Collect and a Home Delivery service
are available from the following libraries: Dunbar, Haddington, Musselburgh and
North Berwick.
Revised
opening hours are in operation and an appointment system will be in place.
To order items via Click and Collect or to discuss
Home Delivery please click here or
telephone the library on 01620 827827 (ask for relevant branch)
We have lots of eResources available as well as an
online Children’s programme. We are active on social media so follow us
on Facebook and Twitter for updates and news.
I'm not library member but would
like to access eResources. Can I do this?
Yes. You
can join as an online member and use your online membership number to register
with our eResources. Click here to join. Once the libraries
re-open you can upgrade to a full membership which would give you access to
physical resources within the library.
How do I access the
Library’s eResouces?
We have
an extensive range of resources such as
eAudiobooks and eBooks,
eNewspapers and eMagazines,
eComics,
Music concerts,
SCRAN,
Ancestry,
Theory
Test Pro,
The Great Courses,
Universal Class
Transparent
Language learning.
Please
click the links above for more information on accessing each resource.
Ancestry
Library Edition has also been made available to access at home until the end of
March.
I am having problems logging in to the
eResources?
Check out our web page for further help or information. If you
are still having difficulties accessing our eResources please email libraries@eastlothian.gov.uk with
your name, library membership number, contact email address and a description
of the issue. A member of our team will then contact you to help.
Why is there a queue for the eBook
/ eAudiobook I want?
Due to
licensing restrictions many titles are limited to one user per copy. We do
buy titles on a regular basis to provide borrowers with a range of choice.
We’ve
also bought some simultaneous access titles as part of our Digital Blether on
Borrowbox which means there are no waiting times on these titles.
Is there anything available for
children while we are in lockdown?
We have
lots of children’s activities on the dedicated Children’s and Young Persons Facebook page. This includes a weekly timetable
of events, including Bookbug, bedtime stories with some of your library
favourites, lego build ideas, craft ideas and book recommendations.
Of course
we have plenty of eBooks and eAudio books for children available.
If I am shielding how can I get
library books?
We are operating a home delivery service. Contact
your local library - Dunbar, Haddington,
Musselburgh or North Berwick - and
they will arrange books to be delivered to you. To discuss this further, phone
01620 827 827 (then ask for your library)
My books are due for return soon,
how can I return them?
If you currently have outstanding loans these can
be returned to libraries that are open for Click and Collect.
An appointment is not necessary to return items
just place them in the return box which will be situated near the front
entrance.
If you are unable to return your items please keep
hold of them until your local library re-opens. All overdue fines are currently
suspended.
Why can’t I reserve the book I
want?
Some reservations have been placed on hold whilst
our libraries are closed. Our teams will be happy to help you choose another. You
can use the click and collect form or telephone an open branch on 01620 827827
and ask for the relevant branch.
I have received an email to say my
book is ready – can I collect it?
We will contact customers who have reservations
awaiting collection at each operational Click and Collect library to offer them
a collection day and time.
When are Book Groups re-starting?
Private Book Groups
can now arrange collection of new book group boxes. There are new procedures in
place for collecting and returning book group boxes. Please read the guidelines
by clicking the link below:
Book Group Collection Procedures for borrowers
Please note that
library based book groups are still currently suspended until further notice.
How do I get hearing aid
batteries?
Hearing
aid batteries are now available from Haddington Library, John Muir House,
Brunton Hall, Musselburgh Library, Dunbar Library and North Berwick Library. No
appointment is necessary but restricted access and opening times will be in
operation. You may wish to phone ahead on 01620 827827 and ask for the relevant
library.
Alternatively you can telephone
Audiology on 0131 536 1637 between 10am-1pm & 2pm-4pm or email on
audiology@nhslothian.scot.nhs.uk and they will post batteries to you. Alternatively
you can email libraries@eastlothian.gov.uk.
If you need Domes or tubes please contact the Audiology department directly.
What about registration
appointments?
Please click here for
information on registration.
Are the Customer Service desks
open?
Brunton Hall is open 10am – 12pm and 1pm – 4pm and
John Muir House 9am – 1 pm.
Only those customers who have been given
appointments by staff, or are in need of urgent assistance, should
attend during these hours. If attending these facilities for an
appointment, you must wear face a covering.
Wherever possible, customers should look on the
Council website, request services online or
phone the appropriate number.
How do I apply for a blue badge?
If you can, the quickest method to apply for a blue
badge is via the online form. Click here.
You can ask a family member,
friend, support group or carer to assist you or apply on your behalf.
If you are unable to apply
online, an application form can be collected from John Muir House, Brunton Hall
or one of our libraries that is currently open (see above). Completed
application forms and supporting documentation can be returned to your local
library which staff will forward to the Blue Badge Team for processing.
Can I apply for a bus pass?
Bus Pass applications can now be applied for online. If you go to the National Entitlement Card Webpage you will find all the information you need.
Alternatively
please phone or email your local library where staff will assist you.
If we
have not answered your query please contact us on email libraries@eastlothian.gov.uk or
contact the Switchboard on 01620 827827. Please note that
individual library telephone numbers and emails are currently offline.
Follow
us on Facebook and Twitter for
updates and news.