Ancestry Library Edition has also been
made available to access at home until the end of August. Click here for information on how to access. If you are having difficulties accessing our eResources please email email@example.com with your name, library membership number, contact email address and a description of the issue.
Why is there a queue for the eBook /
eAudiobook I want?
Due to licensing restrictions many
titles are limited to one user per copy. We buy titles on a regular basis
on both RBdigital and Borrowboxto provide borrowers with a range of choice.
We’ve also bought some simultaneous
access titles as part of our Digital Blether on Borrowbox which means there are
no waiting times on these titles. RBdigital also has some eAudiobook titles that are available as multiple access.
We have also added World Book Night
titles and children's eAudiobook titles to RBdigital. From 1st May, a further
250 children's titles will become available on RBdigital.
Borrowers can also register for
Ulverscroft's uLibrary and gain access to 500 exclusive eAudiobook titles from
bestselling authors until the end of July. Please click here for information.
I'm not library member but would like
to access eResources. Can I do this?
Yes. You can join as an online member
and use your online membership number to register with our eResources.
Click hereto join. Once the libraries re-open you can
upgrade to a full membership which would give you access to physical resources
within the library.
How long will the library be closed
Preparations are underway to introduce a phased re-opening of library services in East Lothian.
As of 10th August Haddington Library will re-open for visitors for browsing and PC. Revised opening hours will be in operation and an appointment system will be in place. Haddington Library will still be providing a Click and Collect service.
As of 24th August Musselburgh Library will re-open for visitors for browsing and PC use. Revised opening hours will be in operation and an appointment system will be in place. Musselburgh will still be providing a Click and Collect Service.
As of 31st August Tranent Library will be providing a Click and Collect Service and Dunbar Library will re-open for browsing and PC use by appointment only. Revised opening hours will be in operation and an appointment system will be in place
For information and guidance on visiting Haddington Library, Musselburgh Library or Dunbar Library pleaseclick here.
To order items via Click and Collect please click here or telephone the library on 01620 827827 ( ask for relevant library)
We will be providing further
information and dates with regard the services and opening of other East
Lothian Council Libraries as they become available.
My books are due for return soon, how
can I return them?
If you currently have outstanding loans these can be returned to libraries that are currently open for Click and Collect or for browsing/ PC use . Please click here for list of libraries currently open. Information on opening times can be found here.
An appointment is not necessary to return items just place your items in the return box.
Return bins are also available at the Brunton Hall, John Muir House and Port Seton Community Centre.
However if you are unable to return your items please keep hold of them until your local library re-opens. All overdue fines are still suspended.
Will I be fined for any overdue books?
No, you won’t be fined as all overdue fines are still currently suspended.
Why can’t I reserve a book?
Reservations have been placed on hold
whilst our libraries are closed.
I have received an email stating my
reservation is ready to collect. Can I pick this up?
We will contact customers who have reservations awaiting collection at each operational Click and Collect library to offer them a collection day and time. If your reservation is at a library that has not yet started Click and Collect, your reservation will remain until that library begins Click and collect and we will contact you at that point to arrange collection.
When are Book Groups re-starting?
Private Book Groups can now arrange collection of new book group boxes. There are new procedures in place for collecting and returning book group boxes. Please read the guidelines by clicking the link below:
Please note that library based book groups are still currently suspended until further notice.
How do I get hearing aid batteries?
Hearing aid batteries are now available from Haddington Library, John Muir House, Brunton Hall, Musselburgh Library, Dunbar Library, North Berwick Library, Tranent Library, Longniddry Library and from the 28th of September Port Seton Library. No appointment is necessary.
Alternatively you can telephone Audiology on 0131 536 1637 between 10am-1pm & 2pm-4pm or email on firstname.lastname@example.org and they will post batteries to you or email email@example.com.
If you need Domes or tubes please contact Audiology at the number or email address.
What about registrations appointments?
Please click here for information
Are the Customer Service desks open?
As of Monday 20
July 2020, public opening hours at the Brunton Hall and John Muir House will be
10 am – 4 pm.
customers who have been given appointments by staff,
or are in need of urgent assistance, should
attend during these hours. If anyone is attending these facilities for an
appointment, it is recommended that you wear face coverings and these will be
provided at the facility. If customers arrive without an appointment and
need to be seen, their details will be taken and kept for 21 days in the event
of Test and Protect tracing.
Wherever possible, customers should look on the Council website, request services online or phone the appropriate number.
How do I apply for a blue badge?
Please apply for a blue badge online. Click here. If you're
unable to upload the supporting evidence these can be brought to John Muir
House or Brunton Hall. Please see question above for opening hours.
We are only accepting new blue badge applications at John Muir House. To
make an appointment for assistance please phone 01620 827827 and ask for
Customer Services at John Muir House.
If you are unable to email copies or don't have access to the internet please telephone Haddington Library on 01620 820680 or Musselburgh Library on 0131 653 5130 to arrange an appointment.
For first time applications please email with your name, address, DOB, phone number. You will also need to scan and email proof of age, proof of address and a suitable photo.
For disability bus pass applications please email with your name, address, DOB, phone number, a suitable photo, proof of ID and proof of address. You will also need to email proof of disability.
If we have not answered your query please email firstname.lastname@example.org or
contact the Switchboard on 01620 827827. Please note that
individual library telephone numbers and emails are currently offline.