Ancestry Library Edition has also been
made available to access at home until the end of June. Click here for information on how to access. If you are having difficulties accessing our eResources please email firstname.lastname@example.org with your name, library membership number, contact email address and a description of the issue.
Why is there a queue for the eBook /
eAudiobook I want?
Due to licensing restrictions many
titles are limited to one user per copy. We buy titles on a regular basis
on both RBdigital and Borrowboxto provide borrowers with a range of choice.
We’ve also bought some simultaneous
access titles as part of our Digital Blether on Borrowbox which means there are
no waiting times on these titles. RBdigital also has some eAudiobook titles that are available as multiple access.
We have also added World Book Night
titles and children's eAudiobook titles to RBdigital. From 1st May, a further
250 children's titles will become available on RBdigital.
Borrowers can also register for
Ulverscroft's uLibrary and gain access to 500 exclusive eAudiobook titles from
bestselling authors until the end of July. Please click here for information.
I'm not library member but would like
to access eResources. Can I do this?
Yes. You can join as an online member
and use your online membership number to register with our eResources.
Click hereto join. Once the libraries re-open you can
upgrade to a full membership which would give you access to physical resources
within the library.
How long will the library be closed
At this stage we don’t know how long
the library will be closed for. We’re guided by advice from the Government and
will keep you informed as we know more. Follow us on Facebook and Twitter for
updates and news.
My books are due for return soon, how
can I return them?
As our libraries are closed please
keep hold of your library items until the library re-opens – do not use
letterboxes to return items.
Will I be fined for any overdue books?
No, you won’t be fined whilst our
libraries are closed as fines during this period have been cancelled.
Why can’t I reserve a book?
Reservations have been placed on hold
whilst our libraries are closed.
I have received an email stating my
reservation is ready to collect. Can I pick this up?
No, you are not able to pick up
reserved titles at the moment as our libraries are not open to the public. All
reservations are on hold and the item will be waiting for you to pick up once
the library re-opens.
How do I get hearing aid batteries?
Email email@example.com with
your name, address, telephone and type/quantity of batteries you require and we
will arrange to get these to you. Alternatively you can telephone
Audiology on 0131 536 1637 between 10am-1pm & 2pm-4pm and they will
post batteries to you.
What about registrations appointments?
Please click here for information
Are the Customer Service desks open?
The Customer Service desks at John Muir House and Brunton Hall are
currently open for essential queries only. Wherever possible, customers should
look on the Council website, request
services online or phone the appropriate number.
John Muir House is open 10am- 12 noon Monday to Friday and Brunton Hall
is open 10am-12 noon & 2pm-4pm Monday to Friday.
How do I apply for a blue badge?
Please apply for a blue badge online. Click here. If you're
unable to upload the supporting evidence these can be brought to John Muir
House or Brunton Hall. Please see question above for opening hours.
We are only accepting new blue badge applications at John Muir House. To
make an appointment for assistance please phone 01620 827827 and ask for
Customer Services at John Muir House.
Can I apply for a bus pass?
From 26th May the card production bureau who produce National Entitlement Cards will commence limited card production. This
means we can accept applications for replacements and renewals only. Face to face appointments are discouraged and
applicants should support their application in an electronic format (scans/photos) or via post. Please email scans/photos to firstname.lastname@example.org or send copies to Customer
Services, Brunton Hall, Ladywell Way, Musselburgh, EH21 6AF Current Scottish Government guidance remains for people to stay at home and for this reason new applications
for NEC are not being taken.
Currently bus operators have been told to allow free travel
to cardholders who claim to have had their card stolen, the card has been
lost/stolen or it has expired. This instruction will remain in place until 30th
If we have not answered your query please email email@example.com or
contact the Switchboard on 01620 827827. Please note that
individual library telephone numbers and emails are currently offline.