Friday, 1 August 2014

Frequently Asked Questions about e-books

Libraries in East Lothian have introduced a new e-Books service provided by Bolinda. It includes popular fiction and classic e-books available to borrow by old and young alike.

Best of all, it is free for users with a library card. Titles will automatically expire at the end of the lending period, so there are no late fees.

Users can browse the titles available and borrow items to be read on any compatible device such as their PC, e-reader, iPad or Smartphone. Please note that you can’t access e-books on Kindle Fires yet but our supplier is working on changing this in the near future.

Here are the answers to commonly asked questions, but for full information, please go to our e-book homepage.

How to access e-books

What do I need?
  • Your library card number
  • Access to the internet
  • A computer, tablet or smartphone
  • An account with Bolinda, the website where our e-books are held (see below).
To create an account
There are 2 ways to do this:
  • Download the App from the App Store/ iTunes (for Apple users) or Google Play (for android users). Search for Bolinda Borrowbox App
  • Go straight to the website
Your username is your library card number, and your Bolinda PIN is the last 4 digits of your library card number (note: this is different from your library PIN).

What can I borrow?
You can have a maximum of 4 items on your record at any one time. These items will be on loan to you for three weeks. The e-books will automatically be returned after the three-week period.
For further help please see the Bolinda BorrowBox help page (sign in using your library card and Bolinda PIN).

How do I return an e-book once I have finished reading it?

Unfortunately, it is not possible to 'return' an e-book once it is taken out on loan. Strict publishing agreements prevent us from reissuing a title before the expiration date on the downloaded book has passed. This is because we are unable to determine whether a 'returned' book still exists on any of your devices. Reissuing a title which still exists on a previous borrowers’ device would lead to us breaking our agreements with publishers and could result in the publisher removing their titles from our service.
Can I renew an e-book?

Yes, log in to your account via the app or website and you will be given the option to renew.

If an e-book is being used, can I reserve it?

Yes, the e-book service allows you to reserve an e-book which has already been downloaded. There is no charge to reserve e-books. Please note, a reservation will count as one of your 4 loans.

Can I download to an Amazon Kindle Reader?

No, the Amazon device is a proprietary format and as such does not allow library loaned material which adheres to an open standard, but we are hoping that the Kindle Fire will be compatible soon. It works with other e-book readers including Sony Readers, Kobo and Nook.

Are all books available in e-book format?

Only a small percentage of printed physical books are available as e-books. There are also some UK publishers who do not allow their e-book titles to be loaned. The number of e-book titles for loan is increasing all the time.

When will there be more titles?

New titles will be added on a monthly basis, please check the website or App for updates.

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